Service Updates

07/03/2017 - 13.00

  • We are still experiencing intermittent issues with the performance of our Portal, this is causing pages to load slowly.
  • Some users are also receiving an error "account incorrectly setup" if you receive this message please contact the customer service team.
  • Some users are receiving a "Critical Error" when trying to add an Endorser, if this happens please cancel your form and restart the application, choosing a different Endorser.


28/02/2017 - 11.00

  • We are currently experiencing issues with the performance of our Portal, this is causing pages to load slowly. If you are unable to get to the page you are looking for please try again later. 
  • Some users are also receiving an error "account incorrectly setup" if you receive this message please contact the customer service team.


23/02/2017 - 11.00

  • Some users are experiencing critical errors when trying to complete an application or when trying to view the "Endorsers/Signatories" pages, if you experience this please contact us.


10/02/2017 - 14.00

  • We are currently experiencing performance issues with our Online Portal. This is affecting the speed of pages within the Application form, in particular after the Health Declaration page. We are working to resolve this and will update this page once resolved.


11/01/2017 - 14.00

  • The Portal is now functioning as normal again.


11/01/2017 - 10.00

  • We are still experiencing performance issues with our online Portal, this including pages being slow to load and pages taking time to save. This does not affect the accuracy of information produced in the employer section of the Portal.


10/01/2017 - 10.00

  • We are currently experiencing performance issues with our online Portal. This affects the creation of new accounts, applications, renewals, endorsements and employer sections. We are investigating and will issue a further update once the issue has been resolved.


06/01/2017 - 10.00

  • The Portal is back up and running with all sections functioning as normal