Service Updates

11/09/2017 - 13.45

We are having issues with our renewal / application process whereby some users are receiving critical errors when submitting their form. Please bare with us whilst we investigate the issue, alternatively you can call our customer service team to log your details and we will contact you when this issue is resolved.

Note: 11/09/17 - 16.00 : This issue is with our developers who are currently investigating

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

21/06/2017 - 11.30


There are currently issues across the HSC affecting internal IT systems. This is affecting our own in house Database system therefore we will be unable to check any Registration, Application, Renewal or Individual details at present.

Note: 21/06/17: This issue should now be resolved

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

24/05/2017 - 14.00

Some users are receiving a "Critical Error" when trying to add an Endorser, move on from the Criminal Offences page or when trying to view an Application to Endorse. If this happens please call The NISCC.
 
We have 2 alternatives for this at present.

1. (If unable to progress through the form) - The first step is for us to remove the current endorser from the applicants form, this will allow the applicant to progress through their form as normal. Please contact Customer Services to resolve.

2. (If unable to view applications) - We can remove the endorser which allows applicants to access the form to print out a copy and send to the endorser directly, we would then reinstate the endorser where they could endorse the form online. Please contact Customer Services to resolve.


Note: 27/07/17: This issue should now be resolved

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

23/05/2017 - 11.00

Our internal database system is down at present, therefore we are unable to check Registration/Renewal details or take any payments. 
​We will advise when the system is back up and running.

Note: 24/05/17: This issue should now be resolved

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

10/05/2017 - 11.00

Some Renewal Fees are generating at the wrong amounts / appearing duplicate times. 
This is with our supplier and is a their top priority to provide a fix.

Note: 30/05/17: This issue should now be resolved


Some users are receiving an error "account incorrectly setup" if you receive this message please contact the customer service team.

Note: 29/03/17: This issue should now be resolved

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------